Frequently asked questions
Order & Delivery
Why is the wrapping paper of my product stained?
To enhance durability and appearance all our wooden products are finished using a special oil. Although all products have been dried for at least 48 hours it is possible that the strongly absorbent packaging paper soaks back a few oil out of the wooden surface. That is completely normal and doesn’t affect the handling or use of our products.
How long does shipping to my house take?
This depends on the availability of the product you order and where in the world you are. If your product is on stock it will usually leave our house in Germany within two or three days. It will then take between two days and probably a week or two, depending where you live.
I have lost or destroyed the elastic strap of my #money, what can I do now?
Please use our contact form to get in touch with us, we’ll find an easy solution to this.
Due to heavy use the foam rubber feet off my #device have been worn off, what can I do now?
We are happy that you seem to enjoy using our products, just get in touch with us, we’ll find a solution for this. The easiest way to do this is our contact form.
If your question hasn’t already been answered don’t hold off to get in touch with us. The easiest way to get help is via our contact form.