Section 10 Cancellation Policy
Cancellation Policy for Consumers
A consumer is every natural person who concludes a legal transaction for a purpose which cannot be attributed to commercial or professional activities.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without having to give a reason. This period of 14 days begins on the day on which you or your representative, other than the carrier, takes receipt of the good(s).
To exercise your right of withdrawal, you must send (manufaktori, Steffi Helmschrott, Holzweg 17, 86415 Mering, Germany, USt.-Identifikationsnummer : DE235499065) a clear declaration (e.g. a letter sent by post, telefax or email) about your decision to withdraw from this contract. If you wish, you can use the attached standard withdrawal form.
In order to comply with the time limit set forth in this cancellation policy, you must send your notice of intention to cancel the order within the given period.
Consequences of Cancellation
If you withdraw from this contract, we have to pay you all the money back that we have received, including delivery fees (with the exception of additional costs arising from you having chosen a different type of delivery other than the standard, low-priced delivery that we offer), without measurable delay and within fourteen days after receiving your notification to cancel. Unless something else is explicitly arranged, we will pay you back using the same means with which you paid in the original transaction; you will be charged no costs for this reimbursement. We can refuse to reimburse until we have received the returned goods or until you have proved that they have been sent back, whichever is earlier.
The goods must be returned to us without measurable delay and within fourteen days at the latest after you have notified us of your cancellation. In order to comply with the time limit set forth here, the goods must be sent to us within fourteen days.
The costs for returning the goods are borne by you. You are only liable for a diminished value of the goods if it can be ascertained that their drop in value has been caused by you having handled the goods in a way other than is necessary to test their quality, characteristics and functionality.
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following products (*)
– Ordered on (*) / received on (*)
– Name of consumer (s)
– Address of consumer (s)
– Signature of consumer (s) (only for communication on paper)
(*) Delete where not applicable.