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Terms & Conditions

General Terms & Conditions

The following are the terms and conditions which govern any contract of sale and purchase of items through https://manufaktori.com

Section 1 Scope of Application

The following general terms and conditions apply exclusively for your orders on our website. The German text is legally binding. The English version is only provided for information purposes.

Section 2 Conclusion of the Contract

You can view all the products in our online shop without any obligation. Once you have found the product you wish, this can be placed into your cart without any obligation by clicking on the product button. You can see the contents of your cart at any time by clicking on the link “Show” in the cart window.

Should you wish to remove items from the cart, click on the red cross next to the respective item. This allows you to change the items and order amounts.

When you are ready to pay, you will be requested to make a customer account. We need the following information from you (first name, surname, address, town, email address). Please click on the special box to confirm that you have read the valid General Terms and Conditions.

If you wish to purchase the items in your cart, simply click on the link “Checkout” in the cart window. You will be asked to enter the country of delivery, the type of delivery, the type of payment, as well as your personal details.

Before your order is complete, you have another chance to look at the details you have entered, which can be changed by clicking on the link “Change” in the corresponding overview window. You can cancel the ordering process at any time, simply by closing the browser window or by clicking on the button ‘Buy’.

When you send your order, it becomes a legally binding offer to purchase the items. After completing the ordering process, you will first receive an automatically generated acknowledgement of receipt for your order. Up until completion of this check, we have the right to refrain from delivering the ordered items, should they not be available.

The purchasing contract will first be concluded for the items you wish to have when we have bindingly confirmed your order. Only upon acceptance of the offer are we obliged to deliver the goods. The purchasing confirmation usually takes place within one week and at the same time as we‘re sending the goods.

After the ordering process has been completed, you can print out a copy of the purchase confirmation or save it in PDF form. This will be sent to your email address. The purchase confirmation, a print-out of your order, is added to your goods and contains information about the items you ordered, the total price and the shipping fees. In addition to this, it also contains the cancellation policy in written form. If you have a customer account, you can view the confirmation whenever you wish.

Section 3 Delivery

As a general rule, orders and deliveries are possible within the European Union, as well as the USA, Japan, Australia and New Zealand. Should you require delivery to a foreign country not stated above, please get in touch with us. Please report immediately any damage caused during transportation, both to the carrier as well as to us. Delivery time: Germany: 1-3 days, European Union: 3- 6 days, Rest of the World: 1-3 weeks.

Section 4 Prices

The prices listed on this website are gross prices in EUR and include the statutory VAT of 19%, plus shipping costs.
For shipping charges, please refer to the specific section “Information/Delivery and Shipping Costs“ to view the tiered price list.
Please note that the charges for express delivery are not refunded if they exceed the costs of the standard, low-priced delivery that we offer.

We would also like to point out that sending the goods may result in additional charges. Deliveries forwarded to countries outside of Germany can sometimes include higher taxes (e.g. when delivered outside of the European Community) and/or toll charges (e.g. customs duty) which are to by borne by the customer, not however to us but instead to the respective customs or tax authorities.

Section 5 Due Date, Payment and Right of Ownership

Goods are only delivered after payment. The customer can choose between the following methods of payment:

1) Credit card (the purchase price is charged to the card before the goods are dispatched). There is no minimum price when paying by credit card.

2) Paypal (you must be in possession of a valid Paypal account)

3) SOFORT Banking

4) Bank transfer (the goods are sent as soon as the invoice amount is booked onto our account). The invoice data is sent to the customer per email. Please state the order number on the bank transfer.

5) Bitcoin

Until the goods have been fully paid for, including the receivables arising from the business relationship, they remain the property of manufaktori / Steffi Helmschrott.

Section 6 Guarantee

Statutory regulations apply to all warranty claims or damages arising from transportation, so please report all damages immediately to us as well as to the carrier or a representative thereof. Omitting to do this however does not bear any legal consequences for your statutory rights.

Section 7 Damages

The vendor is liable for any damages caused by breach of contract only according to statutory provisions.
Compensation for damages due to a breach of contract is only in accordance with statutory provisions.

Section 8 Links and Third Party Content

As far as a link to other websites provide additional information, please note that we do not check their content. We have no influence on the content of pages of other providers, neither if they comply with all legal regulations. We explicitly distance ourselves from all content displayed on any of the linked pages and do not automatically approve of their content. Upon notification, we will check the links and possibly remove them as a result.

Section 9 Applicable Law, Court of Jurisdiction

German law applies, excluding the UN sales law. The mandatory application of foreign consumer protection law on orders placed in foreign countries shall remain unaffected so that foreign buyer’s right to prosecute is sufficiently supplied.
Any court not responsible for the first instance becomes responsible by explicit or tacit agreement when the contractual parties are businessmen, legal entities of public law or funds under public law.
The jurisdiction of a court in the first instance can also be agreed upon if at least one of the contractual parties has no general jurisdiction in Germany. The agreement must be made in made in writing or, in case it was made orally, be confirmed in writing. If one of the parties has no general jurisdiction in Germany, a court can only be chosen here when this party can provide a reason for a particular court
Otherwise an agreement on the court of jurisdiction is only valid when it is made in writing and explicitly concludes that
1. after the beginning of the dispute or
2. the place of residence or usual address for the party subject to the claim has been moved to a domicile outside of Germany following the conclusion of the contract or is unknown at the time the file is charged.

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.